If you are unhappy with your purchase, please return it to us within 14 days of the delivery date and we will issue a refund. Before sending your return, please carefully read our returns policy to ensure your order is eligible for a refund. Please provide us with feedback on your return so we can improve your shopping experience for next time.
We will send a pre-paid returns label with your order. If you misplace your returns label and require a new one, please contact a member of our team at firstname.lastname@example.org and we will email you a new label within 24-hours.
Any item(s) being returned needs to arrive back within 14 days of the delivery date. It is your responsibility to send the item(s) back to Cerci Equestrian if you require a refund.
Please allow 7 business days to process your return once it has been received by us. All Cerci Equestrian item(s) must be returned by mail.
Returned item(s) must be unworn, unwashed, and undamaged; with all the original tags attached. If your item(s) do not meet these requirements, your return may be declined.
Returns must be packaged in their original box and bag or an alternative type of suitable packaging, which must be securely sealed with adhesive tape. Cerci Equestrian are not responsible for any damage that occurs during the returns process. If your item(s) are damaged before reaching us, your return may be declined.
Cerci Equestrian reserves the right to decline a returns request that is not sent in accordance with the Returns Policy outlined above. If your return is declined, your item(s) may be sent back to you at the cost of our courier rates.